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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

  • First, please log in to your "My Account" section on our site and check your "Orders" page for the latest tracking status.

  • Also, check the order confirmation email we sent you for the "Estimated Delivery Date."

  • If your estimated delivery date has passed and you still haven't received your order, please contact our Customer Support at support@kinoo.shop so we can investigate the issue with the vendor or courier.

Please include your Order ID and Dispute ID in the email. Our team will personally review the case, contact the vendor on your behalf, and work to expedite a fair resolution for you.

What if the package is held by customs?

  • If your package is held by customs, they will usually contact you or the shipping carrier.

  • Please contact your local customs office or the shipping carrier (like FedEx, DHL, or your local post office) directly. They will provide information on how to clear your package, which often involves paying import duties or taxes.

  • If you need a copy of your official invoice or shipping details to provide to customs, please contact our Customer Support at support@kinoo.shop, and we will assist you.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

We apologize for the delay. If you feel the dispute is taking too long, please contact our Customer Support team directly at support@kinoo.shop (or your support email).

Please include your Order ID and Dispute ID in the email. Our team will personally review the case, contact the vendor on your behalf, and work to expedite a fair resolution for you.

When will I receive my order?

  • Digital Products (e.g., Themes, GSM Credits, Ebooks): These are delivered instantly to your email and will also be available in your "My Account > Downloads" section as soon as your payment is confirmed.

  • Physical Products (e.g., Electronics, Gadgets, Fashion): Delivery times are typically:

    • Inside Dhaka: 2-3 working days.

    • Outside Dhaka: 5-7 working days.

Ordering & Payment

I haven't received my order. What should I do?

  • First, please log in to your "My Account" section on our site and check your "Orders" page for the latest tracking status.

  • Also, check the order confirmation email we sent you for the "Estimated Delivery Date."

  • If your estimated delivery date has passed and you still haven't received your order, please contact our Customer Support at support@kinoo.shop with your Order ID so we can investigate the issue.

I received my order after getting a refund. What can I do?

Please contact our Customer Support team immediately at support@kinoo.shop (or your support email) to report this. We will then provide you with options to either return the item or arrange a new payment if you wish to keep it.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

We apologize for the delay. If you feel the dispute is taking too long, please contact our Customer Support team directly at support@kinoo.shop (or your support email).

Please include your Order ID and Dispute ID in the email. Our team will personally review the case, contact the vendor on your behalf, and work to expedite a fair resolution for you.

When will I receive my order?

  • Digital Products (e.g., Themes, GSM Credits, Ebooks): These are delivered instantly to your email and will also be available in your "My Account > Downloads" section as soon as your payment is confirmed.

  • Physical Products (e.g., Electronics, Gadgets, Fashion): Delivery times are typically:

    • Inside Dhaka: 2-3 working days.

    • Outside Dhaka: 5-7 working days.

What if the package is held by customs?

If your package is held, please contact your local customs office or the shipping carrier (like FedEx, DHL, or your local post office) directly. They will provide information on how to clear your package, which often involves paying import duties or taxes.

If you need a copy of your official invoice to provide to customs, please contact our Customer Support at support@kinoo.shop.

After sales

What if the package is held by customs?

If your package is held, please contact your local customs office or the shipping carrier (like FedEx, DHL, or your local post office) directly. They will provide information on how to clear your package, which often involves paying import duties or taxes.

If you need a copy of your official invoice to provide to customs, please contact our Customer Support at support@kinoo.shop.

When will I receive my order?

  • Digital Products (e.g., Themes, GSM Credits, Ebooks): These are delivered instantly to your email and will also be available in your "My Account > Downloads" section as soon as your payment is confirmed.

  • Physical Products (e.g., Electronics, Gadgets, Fashion): Delivery times are typically:

    • Inside Dhaka: 2-3 working days.

    • Outside Dhaka: 5-7 working days.

I haven't received my order. What should I do?

  • First, please log in to your "My Account" section on our site and check your "Orders" page for the latest tracking status.

  • Also, check the order confirmation email we sent you for the "Estimated Delivery Date."

  • If your estimated delivery date has passed and you still haven't received your order, please contact our Customer Support at support@kinoo.shop with your Order ID so we can investigate the issue.

I received my order after getting a refund. What can I do?

  • First, please log in to your "My Account" section on our site and check your "Orders" page for the latest tracking status.

  • Also, check the order confirmation email we sent you for the "Estimated Delivery Date."

  • If your estimated delivery date has passed and you still haven't received your order, please contact our Customer Support at support@kinoo.shop with your Order ID so we can investigate the issue.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

We apologize for the delay. If you feel the dispute is taking too long, please contact our Customer Support team directly at support@kinoo.shop (or your support email).

Refund

I received my order after getting a refund. What can I do?

Please contact our Customer Support team immediately at support@kinoo.shop (or your support email) to report this. We will then provide you with options to either return the item or arrange a new payment if you wish to keep it.

I haven't received my order. What should I do?

  • First, please log in to your "My Account" section on our site and check your "Orders" page for the latest tracking status.

  • Also, check the order confirmation email we sent you for the "Estimated Delivery Date."

  • If your estimated delivery date has passed and you still haven't received your order, please contact our Customer Support at support@kinoo.shop with your Order ID so we can investigate the issue.

What if the package is held by customs?

If your package is held, please contact your local customs office or the shipping carrier (like FedEx, DHL, or your local post office) directly. They will provide information on how to clear your package, which often involves paying import duties or taxes.

If you need a copy of your official invoice to provide to customs, please contact our Customer Support at support@kinoo.shop.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

We apologize for the delay. If you feel the dispute is taking too long, please contact our Customer Support team directly at support@kinoo.shop (or your support email).

Please include your Order ID and Dispute ID in the email. Our team will personally review the case, contact the vendor on your behalf, and work to expedite a fair resolution for you.

When will I receive my order?

  • Digital Products (e.g., Themes, GSM Credits, Ebooks): These are delivered instantly to your email and will also be available in your "My Account > Downloads" section as soon as your payment is confirmed.

  • Physical Products (e.g., Electronics, Gadgets, Fashion): Delivery times are typically:

    • Inside Dhaka: 2-3 working days.

    • Outside Dhaka: 5-7 working days.

Digital Products

How will I receive my digital product or service?

Your product, activation key, or download link will be delivered instantly to the email address registered with your account. You can also find your files under "My Account > Downloads".

How long does it take for digital delivery?

  •  Delivery is instant upon successful payment confirmation. For services like specialized GSM Unlocks or server credits, the confirmation may take 1-2 hours, but delivery is always digital.

  • Also, check the order confirmation email we sent you for the "Estimated Delivery Date."

  • If your estimated delivery date has passed and you still haven't received your order, please contact our Customer Support at support@kinoo.shop with your Order ID so we can investigate the issue.

Are digital products and services refundable?

Due to the nature of digital goods (instant access/codes), all sales are generally final and non-refundable once the purchase is complete. Please ensure you read the product requirements before purchasing.

If you need a copy of your official invoice to provide to customs, please contact our Customer Support at support@kinoo.shop.

Is my digital purchase a one-time fee or a subscription?

Most digital goods (e.g., themes, ebooks, unlock codes) are a one-time fee. If a product requires a recurring subscription (e.g., hosting), it will be clearly stated on the product page.

Please include your Order ID and Dispute ID in the email. Our team will personally review the case, contact the vendor on your behalf, and work to expedite a fair resolution for you.

Can I download the file again later?

  • Yes. You will have permanent access to your purchased files through your "My Account > Downloads" section.

  • Physical Products (e.g., Electronics, Gadgets, Fashion): Delivery times are typically:

    • Inside Dhaka: 2-3 working days.

    • Outside Dhaka: 5-7 working days.